PRIVACY POLICY

This Privacy Policy applies to all the publicly accessible pages on this website located at solicitoradvice.com.

By engaging with the website solicitoradvice.com, you consent to the collection, storage, usage and disclosure of your personal information by us in the manner described in this Privacy Policy.

Solicitoradvice.com (“we”, “our”, “us”) respects your privacy and aims to avoid interference with your privacy in dealings with you. We will collect, handle and process your personal data with the utmost care and in accordance with the law.

How we handle and process information about you is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles ('APP') (collectively, the 'Privacy Laws'). 

1. What information we collect and why we collect it

1.1 We collect, receive, use, generate, disclose and otherwise process information about you for the purpose of conducting an online legal referral service.

1.2 The personal information we collect from you will include information you give us when you contact us by phone or in writing (for example, electronically via a contact form or via email). This information may include your name, email, phone number, address and health information such as diagnosis, symptoms, treatment, disabilities and injuries.

1.3 You are not obligated to provide the requested information about you. However, if it is not given we may be unable to provide you with a referral to the legal services you require.

1.4 We also collect data when you visit and/or use the website such as information sent to us by your computer, mobile device or other access device. This information may include your IP address, browser type, computer type and operating system. This information does not identify individual users. It is used to analyse website traffic and enhance website performance.

2. How your personal information is used

2.1 Personal information that you provide to us verbally or in writing through this website is passed on to law firm/s so that they may provide you with free legal advice.

2.2 By submitting a contact form, sending an email or calling the helpline, you consent to us collecting, using, storing and sharing your personal information to-

(a) allow us and law firms to contact you by using the contact details you have provided, by way of email, phone (voice or text) or post;

(b) provide the services requested by you;

(c) research, develop and improve our services;

(d) generate statistics in relation to the Website;

(e) use where it is necessary to comply with a legal obligation to which we are subject.

2.3 You may withdraw your consent to us collecting, storing, using and disclosing your personal information in accordance with this Privacy Policy, but you may not be permitted to continue to use the website or access our services.

2.4 The law firms whom we deal with are required to protect your personal information in accordance with the Privacy Laws, including that they only use your information for the purpose for which it is disclosed.

2.5 The number and identity of the law firms who receive referrals from this website may vary from time to time.

3. How we keep your information safe

3.1 We implement physical security measures to protect hard copy files and restrict access to electronic records. In some cases, we may store your information with trusted third-party storage providers who maintain high-security standards.

4. Your rights

4.1 If you wish to correct your information, delete your information, or are dissatisfied with how we have managed information about you, you may make a written complaint to us through the contact form, email or call the helpline 1800 529 835. We will endeavour to resolve your complaint as soon as reasonably possible.

5. Destruction of information

5.1 Once we are no longer legally or contractually obliged to keep your personal information, we will either destroy or de-identify it.

6. Updating of Privacy Policy

6.1 We may amend this policy at any time by posting a revised version on our website.